Shipping policy
Shipping Policy
Order Processing
• All Yali phone orders are processed within 2-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
Shipping Methods & Carriers
• Yali phones are shipped using reputable carriers such as FedEx, UPS, DHL, or USPS.
• Shipping options include Standard (3-7 business days), Expedited and Overnight where available.
Shipping Rates & Costs
• Shipping costs are calculated based on the weight, dimensions, and destination of the order. Rates are displayed at checkout prior to order confirmation.
• Free standard shipping may be offered for select domestic orders over a specified value—check product pages for eligibility.[shopify +1]
Shipment Confirmation & Tracking
• Once your order has shipped, a shipment confirmation email with tracking information will be provided.[websitepolicies +1]
Shipping Restrictions
• Yali phones can be shipped to most domestic and international locations.
• Certain country, region, or PO box/ APO/FPO address restrictions may apply. Please check our product pages or contact support for details.[shipbob +2]
International Shipping, Customs, Duties, and Taxes
• International shipping rates and delivery times vary by destination.
• International customers are responsible for any customs, duties, and taxes imposed by their local authorities.
Order Delays
• If an order cannot be shipped within the promised window, customers will be notified promptly and given the option to accept a new shipment date or cancel for a full refund, as required by law.
Damages and Lost Packages
• If your shipment arrives damaged or goes missing, please contact Yali support within 48 hours of delivery for instructions on claims or reshipment.
• Yali will work with the carrier to resolve lost or damaged packages, but is not liable for issues caused by incorrect addresses provided at checkout.
Returns & Exchanges
• For details on returning or exchanging your Yali phone, refer to our separate Return/Exchange Policy.